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Retail Sales Associates - RAS/Q0104

Retail Sales Associate is designed to facilitate training on the Job Role and functions of Sales Associate.

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  • 2 Students enrolled
  • 590
  • Course Includes
  • Sales Associate Qualification Pack (QP)
  • 18 Modules and Units
  • Progess Report
  • Life Time Access
  • 100% Placement Assistance
  • For Speech & Hearing Impaired

What you will learn

  • You'll learn the job role of Retail Sales Associate
  • Legal and Company Criteria for Providing Credit
  • Policy and Procedures of an Organisation for Handling Risks
  • First Aid and Medical Emergency Plan
  • Demonstration- Features & Benefits
  • Identifying Opportunities for Up-selling and Cross-selling
  • Legal Rights related to returning of Unsatisfactory Goods
  • Demonstration of Specialist Products
  • Recording and Evaluating Promotion Results
  • Preparing Customer Visit
  • Dealing with Repeated Problems and No-Solution Situations
  • Maintaining and Controlling Customer Service Delivery
  • Meeting and Exceeding Customer Expectations

Requirements

  • Industry has huge profit and many Times at STORE. A Retailer with correct Skills and Attitude can play a crucial Role in the development of the Organization. He/she has to create a positive image of self and organization in the customers mind, organize delivery of reliable service, promote continuous improvement in customer service and work effectively in the team as well as the organization.
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    This course has been designed to facilitate training with necessary knowledge to carry out job role of Retail Sales Associate.
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Description

Learners will learn: Job Role and Responsibilities of Sales Associate, Processing Credit Application for Purchases, Security Risks and Types, Maintaining Health and Safety, Product Demonstration, Helping Customers to choose Right Products, Product Sales Specialist, Maximizing Sales, Personalised and Post-Sales Service Support, Positive Image Building, Resolving Customer Concerns, Organising Service Delivery, Improving Customer Relationship, Monitoring and Solving Customer Service Issues, Continuous Service Improvement, Working Effectively in a Team, Working Effectively in an Organisation, Employability and Entrepreneurship Skills.

Course Content

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About the Instructor

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About the Instructor