Communicating over the phone remains an important tool for businesses. Despite digital customer service communication advancements including email, texting and automated answering services, customers continue to use the telephone as their initial point of contact. Phone calls are often the first positive impression a client or customer will have of your business. This module will discuss tips to improve the quality of your phone calls and why phone etiquette is important.
Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call